WE’RE ABSOLUTELY SERIOUS ABOUT YOUR PRIVACY!
How we gather information from users
How we collect and store information depends on the page you are visiting, the activities in which you elect to participate and the services provided. For example, you may be asked to provide information when you request free sample or when you make a purchase. Like most Web sites, HairLuxe.com.au also collects information automatically and through the use of electronic tools that may be transparent to our visitors. For example, we may log the name of your Internet Service Provider or use cookie technology to recognize you and hold information from your visit. Among other things, the cookie may store your user name and password, sparing you from having to re-enter that information each time you visit.
The Types of Personal Information We Collect and How We Use It
During registration you are required to give us your name, email address and a password. We use this information to create your account, send you monthly newsletters which you may opt-out of at any time by following the unsubscribe instructions located at the bottom of each communication or by logging into your account and deselecting the box, and contact you about the services in which you have expressed interest.
If you purchase a product from us, we request certain personal information from you on our order form. You must provide contact information (such as name, email and shipping address) and financial information (such as credit card number and expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Based upon the personal information you provide us, we will send you a welcoming email to verify your account information and a newsletter sign up verification email. We will also communicate with you in response to your inquiries, to provide the services you request, and manage your account. We will communicate with you by email or telephone, in accordance with your wishes.
If you choose to use our referral service to tell a friend about our site, we will ask for your friend’s email address. We will automatically send your friend a one-time email inviting him or her to visit the site. We store this information for the sole purpose of sending this one-time email and tracking the success of the referral program.
Like other web sites, we collect information to enhance your visit. We respect your privacy and do not share your information with anyone.
Aggregated Information (information that does not personally identify you) may be used to enhance user experience. For example, we may combine information about your usage patterns with similar information obtained from other users to help enhance our site and services (e.g., to learn which pages are visited most or what features are most attractive).
Access to Personal Information
If your personal information changes, or if you no longer desire our service, you may correct, update, amend, delete inaccuracies, or request deletion of your account by making the change within the “my account” section of the site or by emailing us at privacy@HairLuxe.com.au . We will respond to your access request a.s.a.p.
We post customer reviews/video reviews on our Web site which may contain personal information. We do obtain the customer’s consent via email prior to posting the testimonial to post their name along with their testimonial/video. To request removal of your personal information or video from our reviews, contact us at privacy@HairLuxe.com.au . In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
We use [both] session ID cookies and persistent cookies. We use session cookies to make it easier for you to navigate our site. A session ID cookie expires when you close your browser. A persistent cookie remains on your hard drive for an extended period of time.
We set a persistent cookie to store your passwords, so you don’t have to enter it more than once. Persistent cookies also enable us to track and target the interests of our users to enhance the experience on our site.
The security of your personal information is important to us. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receicve it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security.
When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
352 Boundary Road, Dingley Village, VIC 3172 , Australia