Customer Service

Shipping & Delivery

All HairLuxe orders placed before 1:00PM are shipped the same business day via Australia Post Service.

All orders are shipped directly from our Dingley Village warehouse. Depending on where you live, the standard shipping takes 3-5 business days. Please note that business day does not include Saturday, Sunday and national holidays.

Returns & Replacements

For any reason you received the incorrect colour, product or believe the product is not as described, please contact us on


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Ordering from is safe and secure. is concerned about the safety and security of our customers. Accordingly, we have put a number of technological protections in place to ensure that the ordering process is completely safe and that your information is secure.

When you provide with any information it’s done on our secure server. One of today’s most advanced security systems — Secure Socket Layers (SSL) — encrypts all information you provide before sending it to our own server. Only when it reaches our servers is your information decrypted. uses VeriSign SSL certificates, the world’s leading Internet security technology, to secure our site and protect any information that you send us over the Internet.

We also employs McAfee SECURE™ to keep our site secure and ensure that all transactions and communications remain safe and protected. McAfee, the world’s largest security technology company, offers state-of-the-art solutions to defend consumers and shield business from fraud, phishing scams, spyware, malicious websites and more.’s McAfee SECURE™ certificate confirms that our website has passed McAfee’s thorough, daily security scans, protecting you from links to dangerous sites, personal information vulnerability and other online threats.